Contact UsYou can also reach us at our 24/7 LiveChat Support at 1-800-256-9562 Our in office hours for more serious inquiries are Mon-Fri 6:00 A.M. - 7:00 P.M Sat-Sun 11:00 A.M - 5:00 P.M Ask for Marco Ieropoli, CEO |
|
Frequently Asked Questions
Q: How far of a drop can my Lifeproof'd Iphone safely endure?
A: We have tested to a height of 2 meters (6.6 ft) onto smooth concrete with satisfactory performance, but we cannot guarantee that LifeProof products will protect against all impacts from varying heights and surfaces.
Q:There's a Slight gap between the two halves of my Iphone Case. Is this Normal?
A: Yes, this is perfectly normal! The waterproof protection of the LifeProof case comes from the O ring that runs around the iPhone and is clamped between the two halves. While it is important that this O ring is kept clean and clear, the safety of the device is not affected by the gap on the outside of the two case halves.
Q: How can you still hear the device when the speakers are covered by the Lifeproof Case?
A: One of the many LifeProof patent innovations allows LifeProof to distribute sound around the device, making the whole device a resonator. This allows for great sound distribution from the device itself throughout the LifeProof case.
Q: Are these the REAL Lifeproof Products? Your prices are so low its very hard to believe!
A: Yes these are Authentic Lifeproof Products. We are able to offer prices this low because our sales are so high. We do not need a ridiculous profit margin because we have so many orders!
Q: After I place my order, how long is it before the product is ready to be shipped?
A: Orders placed on our Web Store typically ship the following business day after the order is placed.